01 / In your home
In-home support
Personal care, cooking, cleaning, medication prompts, getting ready for the day, and building the skills to do more of it yourself. From a couple of hours a week to 24/7.
Explore in-home support
Registered NDIS provider in Melbourne
Everyone deserves a steady place to grow from.
Hope Harbour brings support workers into your home and out into your community. People chosen with you, not assigned to you. In-home support, getting out and about, supported living and respite, right across Melbourne.
Prefer to talk? Call 0414 851 688. We answer, and we will tell you honestly whether we are the right fit.
Why you can trust Hope Harbour
- Registered NDIS provider
- All workers screened and police checked
- Melbourne owned and operated
- Self, plan and NDIA managed welcome
What we do
Four kinds of support, one team who knows you.
Most people start with one and add another as life changes. You never have to re-explain yourself to a new provider.
02 / Out and about
Social & community participation
The gym, the footy, TAFE, a coffee with a mate, a weekend market. One-to-one or in a small group, whatever gets you out the door and keeps you connected.
Explore community support
03 / Somewhere to live
Supported accommodation
Supported Independent Living in a shared home, with staff on hand for as much or as little as you need. We match housemates on how people actually get along.
Explore supported living
04 / A break
Respite & short stays
Short Term and Medium Term Accommodation. A night, a weekend, a few weeks. A genuine holiday for the person staying, and a real rest for the family at home.
Explore respite
The difference
You choose who walks through your door.
A support worker is not a roster line. They are someone in your kitchen, in your car, at your appointments. So we do the matching properly.
- You meet them first. A no-obligation meet and greet before anything is locked in. If it is not right, we find someone else. No awkward conversations.
- Consistent faces. We build a small, regular team around you rather than sending whoever is free. You should not have to explain your routine every week.
- We say no when we should. If we cannot staff your needs properly, we will tell you and help you find someone who can.
- Plain-English paperwork. Service agreements you can actually read, and Easy Read versions on request.
- One person who knows your file. A named coordinator, not a call queue.
Getting started
From first call to first shift, usually inside two weeks.
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You get in touch
Call, email, or fill in the referral form. Support coordinators, families, allied health and participants themselves are all welcome. You do not need a referral from anyone.
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We talk it through, free of charge
A conversation about what you need, when you need it, and what your plan funds. We will be straight with you about what we can and cannot do. In person, on the phone, or over video.
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You meet your worker
We shortlist support workers who fit your needs, your interests and your household. You meet them before you commit. If the fit is wrong, we try again.
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Support starts, and keeps adjusting
We put the plan in writing, then check in at four weeks and every quarter after that. Change the hours, change the days, change the worker. It is your plan.
Hope Harbour at a glance
4
NDIS support types we are approved to deliver
24/7
On-call support for participants, including overnight
100%
Workers with NDIS Worker Screening and police checks
1 day
Our promise on responding to every new referral
Work with us
Support work, done properly.
Paid at or above the SCHADS award, rostered with travel time actually factored in, and never sent into a shift without a handover.
- Regular participants, not a churn of one-off shifts
- Paid induction and ongoing training
- A real person on call when a shift goes sideways
Built to be usable
This website adapts to you.
Open the Accessibility button in the corner of any page and you can have the page read aloud, change the text size and spacing, pick a colour scheme that is easier on your eyes, turn on a reading ruler or screen mask, look up any word you do not know, or translate the whole site into more than 100 languages.
It is all built into the site, so nothing is sent to anyone else and there is nothing to install.
Read aloud
Any page, in your choice of voice and speed.
100+ languages
Translate the site, or ask us for an interpreter.
Reading aids
Ruler, screen mask, magnifier and a dictionary.
Easy Read
Ask us for an Easy Read version of anything.
Ready when you are
Let's work out what good support looks like for you.
No obligation, no sales pitch, and no charge for the conversation. If we are not the right provider we will say so.